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Privacy Policy

Last updated: April 6, 2026

Cassell Consulting, Inc. ("CCI," "we," "us," or "our") operates the CCI Docs documentation platform (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the Service or interact with our websites and related services that link to this policy.

If you do not agree with this policy, please do not use the Service.

1. Scope

This policy applies to information processed in connection with the Service. If you are accessing documentation as an employee or representative of a CCI customer organization, your organization may have its own notices or policies that also apply.

2. Information We Collect

2.1 Information you provide

• Account and profile information, such as name, email address, organization affiliation, and similar identifiers you provide when you sign in or are invited to an organization workspace.
• Content you submit, such as documentation pages, comments (if enabled), file attachments, support requests, and other materials you upload or create in the Service.

2.2 Information collected automatically

Depending on how you use the Service, we and our service providers may automatically collect:

• Device and usage data, such as IP address, browser type, operating system, general location derived from IP, pages viewed, referring/exit pages, timestamps, and diagnostic logs.
• Cookies and similar technologies used for authentication, security, preferences, and analytics.

2.3 Information from third parties

We may receive information from authentication providers, your organization administrators, payment processors (if applicable), and integrations you or your organization enable.

3. How We Use Information

We use information to:

• Provide, operate, maintain, secure, and improve the Service
• Authenticate users, manage organizations and permissions, and enforce access controls
• Communicate about the Service, including technical notices, security alerts, and administrative messages
• Analyze usage to understand performance and improve user experience (including product analytics)
• Comply with law, respond to lawful requests, and protect rights, safety, and security
• Detect, prevent, and address fraud, abuse, and technical issues

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers (subprocessors) that help us host, store, authenticate, analyze, deliver content, process payments (if applicable), and operate the Service, subject to appropriate contractual protections.
• Your organization when you use an organization workspace, as reasonably necessary for collaboration and administration.
• Legal and safety when required by law, regulation, legal process, or governmental request, or to protect CCI, our users, or the public.
• Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to standard safeguards.

5. Subprocessors and Third-Party Services

The Service relies on third-party services to operate. Depending on your use of the Service, this may include providers for:

• Authentication and organization management (for example, Clerk)
• Application hosting and edge delivery (for example, Vercel)
• Database, backend functions, and file storage (for example, Convex)
• Analytics and observability tools

These providers process information according to their own policies and our agreements with them. We encourage organizations to review vendor documentation for details relevant to their compliance programs.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the nature of the information and our relationship with you or your organization.

7. Security

We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

If you access the Service from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact us using the information below. We may need to verify your request and may be limited by law or legitimate business needs (for example, records we must retain).

If you use the Service through an organization, your administrator may need to assist with certain requests.

10. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Service and update the "Last updated" date. If changes are material, we may provide additional notice as appropriate.

12. Contact Us

Cassell Consulting, Inc. Vancouver, WA, United States Email: info@cassellconsulting.com